Striving To Keep Your Pets Happy And Healthy

Our Purpose

We strive to help you (our customer) keep your pets (our patients) as happy and healthy as long as possible; by educating and encouraging you to promote your pet’s health and wellbeing through regular preventative care, and relief from illness and suffering.

We will provide a high quality, cost-effective,professional service tailored individually to you and your pet in a clean, safe and caring enviornment.

Practice History

The practice was initally set up by Miss Jean Burgess in 1987 treating both pets and horses having converted the existing building into a Veterinary premises.

On her retirement Mr. Ian Robertson took over in 2003 and continued the treatment of pet animals. Having worked in several practices in Australia, New Zealand and around England he was keen to put down roots and continue to treat pet animals in the local vicinity.

Our Guiding Principals

  • We will always put the welfare of our patients first but recognise the importance of the relationship between pet owner and their animals.
  • We will retain a positive attitude, be reliable, honest and have respect for you and compassion for your pets,our patients.
  • We will work with you to enable you to make informed decisions about the best treatment for your pets, understanding all pets and owners are individual.
  • To always be approachable to our clients and receptive to feedback.
  • To continually invest both time and resources into the development of both the practice and our staff.
  • To run our practice on a financially sound and ethical basis.

Meet Our Practice Staff

Natasha
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Ian

Veterinarian

Ian has been working as a vet since 1991. Apart from a year dealing with large animals he has always worked in small animal practice dealing with dogs and cats and smaller pets. He moved to Kent in 2003 and took over the running of Rusthall veterinary practice then named The Veterinary Practice.

Denise

Receptionist

Denise joined us in June2011, following a family move to the area from Hampshire where She worked in a local primary school, supporting children with additional needs. Having always had a love of animals, she now thoroughly enjoys working in the practice meeting and greeting pets and their owners.

Emma

Registered Qualified Veterinary Nurse

Emma has been with us since December 2011. She has been working within the Veterinary practices over 10 years. She has a keen interst in exotic pets and British wildlife. As well as caring for our pateints She has 3 cats, an african pygmy hedgehog, tropical fish and aquatic frogs.